Accessibility
Accessibility statement:
This accessibility statement applies to this website only which is run by Go With The Flow.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
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change colours, contrast levels and fonts
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zoom in up to 300% without the text spilling off the screen
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navigate most of the website using just a keyboard
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navigate most of the website using speech recognition software
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listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand. We use some technical terms where there is no easier wording we can use without changing what the text means.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is:
We are aware some parts of this website are not fully accessible:
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older PDFs and Word documents aren’t fully accessible to screen reader software
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live video streams do not have captions
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some third-party content not created by Go With The Flow
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some interactive content (this includes maps, charts and other features)
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some of our pages don’t use headings appropriately
Feedback and contact information:
We've designed our content to be as accessible as possible but if you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact us using our main contact form
We will consider your request and get back to you within 14 working days.
Reporting accessibility problems with this website:
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please contact us using the contact form on our website.
How Enforcement procedure:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us:
Please use the contact from on our website.
Technical information about this website's accessibility:
Go With The Flow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status:
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
We regularly audit our website content using tools that test for up to date accessibility standards, and work with our content editors and web developers to correct issues that this testing flags on an ongoing basis.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:
The content that is not accessible is outlined below with details of:
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the accessibility problem(s)
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where it fails the success criteria, and
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when we plan to fix it
PDFs and other documents:
The site contains PDF files published after September 2018 that do not meet accessibility standards and may contain content that should be available in an accessible format such as HTML. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence), 1.4.3 (Contrast (Minimum)), 2.4.2 (Page Titled) and 3.1.1 (Language of Page). We have implemented a strategy to better manage the PDFs we produce and ensure that content editors are given guidance to produce PDFs that are accessible.
Page structure:
To address these issues, we are improving our web templates to make it easier for our content editors to create accessible content. We also regularly audit our website and work with content editors to correct them when they are found.
Some pages have headings that don’t follow a logical order. This fails WCAG 2.1 success criterion 2.4.10 (Section Heading).
Some pages have empty headings or elements styled as titles but not marked up as headings. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels) and 1.3.1 (Info and Relationships).
Some pages have tables which are marked up incorrectly and do not have row or column headers. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
Some links are empty, contain an image with no alternative text or do not adequately describe the image. This fails WCAG 2.1 success criterion 2.4.4: (Link Purpose (In Context)) and 4.1.2 (Name, Role, Value).
Some pages use the same link text for different destinations This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
Some lists are empty or are marked up incorrectly with role=”presentation”. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
Fragment identifiers have been used more than once. For example, an id on a page is not unique. This fails WCAG 2.1 success criterion 1.3.1 (Information and Relationships) and 4.1.1 (Parsing).
Images, Video and Audio:
To address these issues, we regularly audit our website and work with content editors to correct them when they are found.
Images on some pages do not always have suitable image descriptions. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content). When we publish new content we make sure our use of images meets accessibility standards.
Some pages have alternative text for an image which is identical to the link text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
Some images may contain pictures of text. This fails WCAG 2.1 success criterion 1.4.5 (Images of text).
Course pages carousel widget controls cannot be accessed by keyboard and do not provide a visual indication when they are focused on by keyboard navigation. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard) and 2.4.7 (Focus Visible). We are improving our templates and are due to have resolved this issue by the end of February 2024.
Some videos do not have captions or use automatically generated captions, which may be inaccurate. This fails WCAG 2.1 success criterion 1.2.2 Captions (Prerecorded)).
Some audio content does not have a transcript or other text equivalent This fails WCAG 2.1 success criterion 1.2.1 (Audio-only and Video-only (Prerecorded)).
We aim for all audio and video content to have captions or transcripts. Please contact us if you require an accessible alternative to our audio or video content.
Focus indication:
Some elements of our website do not provide a visual indication of what they are when they are focused on by keyboard navigation. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible).
Tabs:
We are aware that there is an issue with tabs because the elements have focusable descendants. This fails WCAG 2.1 success criterion 4.1.2
Accessible rich internet applications:
Some of our pages are using incorrect ARIA attributes. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 1.3.1 (Info and Relationships). We are improving our templates and are due to have resolved this issue by the end of February 2024.
Not all content including the cookie bar is inside landmarks on the site. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) and WAI-ARIA authoring practices. We are working with third party providers to resolve this issue.
Embedded Third-party content:
Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content but we will work with the third-party to improve its accessibility.
Some frames are missing descriptive, meaningful and unique titles. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks) and 4.1.2 (Name, Role, Value). We regularly audit our website for instances of this issue and work with content editors to correct it when it occurs.
Disproportionate burden:
At present there are no accessibility problems that we consider to be a disproportionate burden.
Content that's not within the scope of the accessibility regulations:
Contact PDFs and other documents:
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We have implemented a strategy to help our content editors to produce new PDFs or documents that are accessible.
Live Video:
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Maps:
Online maps and mapping services are exempt from meeting the accessibility regulations.
Third Party content not within our control:
Embedded video players like Vimeo or YouTube, Flickr galleries and embedded Google Maps.
Where we have used paid for third party content and functionality, we will work with the third-party to improve its accessibility.
What we are doing to improve accessibility:
To improve accessibility, we:
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carry out internal tests for compliance with Web Content Accessibility Guidelines V2.1 level A and level AA
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ensure the accessibility of new PDFs before they are published
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train staff to ensure they are aware of the importance of accessibility
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conduct manual testing against known accessibility issues which are not able to be found through automated testing.
The Go With The Flow website may contain related sub-sites. Accessibility statements for such sub-sites can be found locally for each of these.